Refund policy

Last updated: November 3, 2026

All sales are final — no returns or exchanges

Trading cards and sealed product can be opened, searched or swapped, so we don't accept returns or exchanges for change of mind. That protects every customer: nothing we sell has been opened, resealed or searched.

What we will make right

You get a full refund or a replacement (your choice, while stock lasts) if your order:

arrives damaged in transit (crushed box, torn shrink wrap, bent card);
has the wrong item, or an item is missing;
is lost — tracking hasn't moved for 7 business days and the carrier confirms it can't be delivered. Orders of $200 or more ship insured. Once tracking shows "delivered" we can't replace the package, but we'll help you work with the carrier.

Email delusionalq22@gmail.com within 24 hours of delivery with your order number and clear photos of the box, the label and the item, and keep the packaging until the claim is settled. Light shelf wear on a sealed box (small dings or scuffs on the outer packaging) isn't damage.

Cancellations

In-stock orders can be cancelled for a full refund any time before they ship; email us as soon as possible. Pre-orders can't be cancelled once placed unless the manufacturer delays the release — then we'll email you the new date and you may cancel for a full refund. Orders placed during drops and flash sales are final. If we can't fulfil your order (sold out, pricing error, delay beyond our promised window) we'll tell you right away and you choose to wait or take a full refund; you are never charged for an item we don't ship.

How refunds are paid

Approved refunds go back to your original payment method within 5 business days of approval; your bank may take a few more days to show it. Refunds for damaged, wrong, missing or lost items include the original shipping cost.